Operational support for service-based businesses
I'm Natalle Krynauw from Loom Operations. I help small businesses get their operations running smoothly so you can focus on the work you're actually good at.
How I Work
Straightforward
No jargon, no overcomplicating things. I look at how your business actually operates, work out where the gaps are, and put practical support in place. Nothing you don't need.
Reliable
When I take something on, it gets done properly and on time. That’s the baseline - not a selling point.
Considered
Every business runs differently. I take the time to understand how yours works before making any changes, so the support fits the way you operate rather than the other way around.
Who I Work With
I work with sole operators and small teams who want their operations running properly without the overhead of hiring internally.
That includes trades and hands-on service businesses needing help with scheduling, client communication and job flow. Allied health and professional services practices with admin-heavy workloads. Consultants, creatives and specialists managing client-heavy work. And business owners growing quickly who need help staying on top of the moving parts.
If you want your business to run smoothly without managing every detail yourself, you're in the right place.
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Detail focused
Process, compliance and documentation
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Melbourne based
Working remotely across Australia
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20 Years
Corporate operations experience
Services
Operational Execution and Admin Support
Practical, repeatable tasks that keep your day-to-day organised. Inbox and calendar management, client communication, scheduling, document preparation, invoicing support, and meeting follow-through.
Systems and Workflow Setup
Creating structure and clarity in the backend of your business. Workspace and tool setup, SOP creation, workflow mapping, onboarding and offboarding flows, and folder and file structure design.
Operational Oversight and Maintenance
Keeping your systems and workflows running accurately once they're in place. Managing task flow, contractor coordination, team follow-ups, and flagging anything slipping through the cracks.
Pricing
Hourly support starts from $55/hr depending on the level of coordination and oversight involved. Rate is confirmed once I understand what you need.
Get in Touch
Get in touch directly or book a discovery call - whichever works best for you.
FAQ
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Book in a discovery call or email me directly. We'll have a short conversation about what you're dealing with operationally, and I'll let you know honestly whether I can help. If it's a good fit, we'll agree on a scope and go from there.
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Hourly support starts from $55/hr depending on the level of coordination and oversight involved. I don't publish fixed rates for every arrangement because most engagements are tailored to the client. We'll confirm your rate on a call once I understand what you need.
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That depends on what you need. Some work is project-based with a defined end point. Other clients prefer ongoing support on a regular basis. There's no lock-in — we work out what makes sense for your situation.